Our Warranty

Customer Services

Our luggage is manufactured to a very high standard and undergoes rigorous testing. Our 10 year warranty underpins our confidence in the quality of our products. Should any fault or defect become apparent during the warranty period we will endeavour to repair, provide new parts or replace your luggage.

Airline Damage

Airline baggage handling is the most common cause of damage to luggage. it luggage is not responsible for any damage that occurs whilst your luggage is in transit and we recommend that such damage is reported to the airline or carrier as soon as it is discovered.

Warranty Advise

it luggage are unable to take responsibility for any damage that may arise due to wear and tear, misuse, abuse or mishandling including handling by third parties.

The consumer is responsible for all freight charges as this guarantee does not cover transportation costs.

Please note that warranty claims are processed in order of receipt and we ask for your patience in peak travel periods.

Warranty Claim

All warranty claims must be supported by an original receipt of purchase, without which claims will not be valid.

For specific information on how to claim on your warranty, please contact us.